Project Information

  • Company: R1 RCM, Inc.
  • Project Name: R1 Contact
  • Category: Web/Communication Platform
  • Client: R1 RCM
  • Project Duration: 2023 - Present
  • Project URL: -- NA --
  • Team Size: 8
  • Role Play: Engineering Manager

Product Overview

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers.

Introducing the R1 Contact Communication Platform – all-in-one solution for impeccable patient communication. Platform revolutionizes healthcare engagement with its agent-based and agentless dialing services, as well as robust texting capabilities.

Agents efficiently handle pre-services and post-services tasks, ensuring a seamless patient journey. By completing pre-registration ahead of time, it help you slash claim denials. Plus, automated text services keep patients informed about schedules, progress, and billing, enhancing their experience.

But that's not all – IVR system simplifies payments and balance inquiries, making it effortless for patients to manage their accounts. R1 Contact Communication Platform: Empowering healthcare with smarter, smoother communication.


Achievements

  • Successfully orchestrating and overseeing the management of two dynamic Scrum teams (of 18+ members), simultaneously driving the development of two critical healthcare software products.
  • Led a feature development initiative of reducing manual touches for operators during patient appointment that resulted in a remarkable cost reduction of $550,000, enhancing the overall patient experience.
  • Revamped a key feature to streamline post-discharge workflows for operators, centralizing patient information from various hospitals, leading to a significant cost reduction of $100,000.
  • Managed the migration of the Patient Communication Platform to Genesys PureCloud, leveraging Azure cloud and .NET Core technologies, delivering enhanced communication and a value increase of $270,000.
  • Acting as a vital bridge between technology and business, aligning technical solutions with overarching business goals and strategies.
  • Pioneering performance reviews, mentoring programs, and ongoing guidance to nurture a high-performing team, promoting professional growth, and fostering a culture of continuous improvement.
  • Demonstrating effective resource allocation and budget management, optimizing resource utilization to consistently deliver projects on time and within budget constraints.


Technology Stack

  • .NET Core/.NET
  • Web API
  • Anuglar
  • C#.NET/ASP.NET MVC
  • Windows Services
  • Microsoft Azure Cloud
  • HTML5/CSS3/Bootstrap
  • Typescript
  • SQL Server 2019