Project Information
- Company: R1 RCM, Inc.
- Project Name: R1 Contact
- Category: Web/Communication Platform
- Client: R1 RCM
- Project Duration: 2023 - Present
- Project URL: -- NA --
- Team Size: 8
- Role Play: Engineering Manager
Product Overview
R1 is a leading provider of technology-driven solutions that transform the patient experience and
financial performance of healthcare providers.
Introducing the R1 Contact Communication Platform – all-in-one solution for impeccable patient
communication. Platform revolutionizes healthcare engagement with its agent-based and agentless
dialing services, as well as robust texting capabilities.
Agents efficiently handle pre-services and post-services tasks, ensuring a seamless patient journey.
By completing pre-registration ahead of time, it help you slash claim denials. Plus, automated text
services keep patients informed about schedules, progress, and billing, enhancing their experience.
But that's not all – IVR system simplifies payments and balance inquiries, making it effortless for
patients to manage their accounts. R1 Contact Communication Platform: Empowering healthcare with
smarter, smoother communication.
Achievements
- Successfully orchestrating and overseeing the management of two dynamic Scrum teams (of 18+ members), simultaneously driving the development of two critical healthcare software products.
- Led a feature development initiative of reducing manual touches for operators during patient appointment that resulted in a remarkable cost reduction of $550,000, enhancing the overall patient experience.
- Revamped a key feature to streamline post-discharge workflows for operators, centralizing patient information from various hospitals, leading to a significant cost reduction of $100,000.
- Managed the migration of the Patient Communication Platform to Genesys PureCloud, leveraging Azure cloud and .NET Core technologies, delivering enhanced communication and a value increase of $270,000.
- Acting as a vital bridge between technology and business, aligning technical solutions with overarching business goals and strategies.
- Pioneering performance reviews, mentoring programs, and ongoing guidance to nurture a high-performing team, promoting professional growth, and fostering a culture of continuous improvement.
- Demonstrating effective resource allocation and budget management, optimizing resource utilization to consistently deliver projects on time and within budget constraints.
Technology Stack
- .NET Core/.NET
- Web API
- Anuglar
- C#.NET/ASP.NET MVC
- Windows Services
- Microsoft Azure Cloud
- HTML5/CSS3/Bootstrap
- Typescript
- SQL Server 2019